When Will My Order Ship:
Most orders ship in 1-2 business days.
Certain items may be shipped separately and have different delivery times.
Orders placed on Friday after 12:00 p.m. PT will ship Tuesday.
Please allow sufficient processing and transit time for event orders.

Address Changes, Order Cancellations and Non-Deliverable Orders:
If an error has occurred in your order and you notify us immediately we will attempt to assist in correcting the error.
After the order has left the pending queue we cannot assist in any way and orders must be returned as per our Return Policy.
If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee.
Original shipping is non-refundable.

Shipping to the Contiguous United States

Ground Shipping:
$10.95 minimum or 25% of merchandise.
Orders generally ship via FedEx Home Delivery, FedEx Ground, USPS Parcel Select, or USPS Priority Mail.
The same rates apply for residential and commercial addresses.
No service to PO boxes, Alaska, Hawaii and APO/FPO .

Order Tracking:
It may take up to two business days to receive your tracking number.
You will receive an automated shipping confirmation via email promptly after your tracking number becomes available.
Please note that your tracking number will be valid, however, your package may take a few additional days to appear in the carrier’s system.
Tracking history will upload to your account if registered.

Delivery times are estimated only and not guaranteed.
Holiday seasons may require additional time.
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Free Drop Shipping:
Koehler Home Décor does not charge any additional fee for drop shipping to your recipient (regular shipping rates apply).
Fill out your address that matches the applicable credit card as the billing information and your package recipient’s address as the ship to information.
The email address you furnished us with when ordering will receive a shipment notification including the package tracking number.

No Shipping Schedule:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day